The Process

You may be eligible to obtain a wheelchair accessible car or MPV through the Motability Scheme if you are in receipt of Higher Rate Mobility Allowance or War Pensioner's Mobility Supplement.

1. Contact Allied Mobility

Allied's specialist Mobility Advisors can help discuss whether you may be eligible to obtain a wheelchair accessible vehicle through the Motability Scheme- simply call us on freephone 0800 916 0008 or email info@alliedmobility.com.

2. Discuss your options

Your Allied Mobility Advisor will supply information and advice on obtaining your vehicle through Motability including any Advance Payments required. He/she can also arrange a free home demonstration with your local Mobility Advisor to check out the type of vehicle that best fits your needs.

3. Choose and order your vehicle

When you have decided on the wheelchair accessible vehicle that best suits you, your local Mobility Advisor will visit you to provide a home demonstration and supply the forms required to process your order. Your Advisor can help you complete the forms which include:

• Motability application form
• Vehicle order form
• Motability demonstration report
• Contract hire or hire purchase from
• VAT exemption form
• Vehicle suitability questionnaire

4. Help with Advance Payment

If you feel you may struggle to pay the Advance Payment on your chosen mobility vehicle, help could be at hand as you may be eligible for a grant through the Motability Scheme to cover this cost, depending on your circumstances. Contact Motability directly on 0845 456 4566 to find out if you are eligible and to apply.

It can take up to eight weeks for Motability to process your grant application so once you decide on the vehicle which suits your needs, apply for your Motability grant as soon as possible as you will need your grant award letter before your vehicle order can be processed.

Once you receive your Motability grant award letter, send the original copy to Allied Mobility to complete your vehicle order.

5. Complete your order application

Your Allied Mobility Advisor will send the order forms you have completed with them on the day of demonstration to head office, so that the order can be processed.

Allied Mobility also need a few other documents from you before the order can be completed. You will need to send:

• A copy of your award letter from the Department of Work and Pensions for your Disability Living Allowance or War and Pensioners' Mobility Supplement.
• A copy of the driving licence for your named driver (both paper document and photo card) or a letter from your care package provider for open insurance, if your carer(s) will be driving the vehicle.

6. Motability will process your application

Your Allied Mobility Advisor will process your application on your behalf through the online Motability system. Once Motability receive your application they will contact the Department of Work and Pensions and the DVLA (Driver Vehicle and Licensing Agency) to approve. The online system will be updated once your application is approved.

Vehicle Insurance

Motability will arrange your vehicle insurance and post a copy direct to your home.

Motability PIN Number

You will receive a PIN number from Motability which you will need to use when confirming your order details with Allied Mobility.

7. Allied Mobility will process your vehicle order

Allied Mobility can process you order once all Motability documents are received and approved. Depending on the model and specification of your chosen vehicle, delivery should normally take four to six weeks from completion of your order documentation. We will send you an order confirmation letter, including anticipated delivery date.

We will also send you a Motability pin authorisation form. This form is a statement of agreement between you and Motability confirming that you wish your Higher Rate Mobility Component to be allocated to Motability in return for your wheelchair accessible vehicle. You must complete this form and post it back to Allied Mobility before your order can be finalised. Please note that this pin will not be used until your vehicle is delivered.

8. Your new vehicle will be delivered direct to you!

Your new wheelchair accessible vehicle will delivered direct to your home by Allied Mobility. The delivery driver will provide a demonstration on how to operate the vehicle, including the adapted wheelchair access features.