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At Allied Mobility your safety and welfare continue to be our number one priority while we navigate through the “new normal” of COVID-19.  We’ve made some key changes to the way we deliver your new wheelchair accessible vehicle.

What’s Changed?

Where we would usually love to stop in for a chat and a cuppa, we’ll be following government advice on safe social distancing.  Before we arrive, we’ll give you a call to let you know we’re outside and we’ll stand more than two metres away at all times during our interaction.

Protecting Each Other

Our uniform will look a bit different than usual as we’ll now be dressed in a face mask and gloves.  We also ask that you and the person accompanying you for the handover wear some form of protective equipment such as gloves or a scarf for extra safety.

Keeping Your Car Clean

Before we carry out the handover, we’ll remove the protective film we’ve fitted on your steering wheel and use disinfectant wipes or spray to clean all areas of your mobility car we’ve come into contact with.  This includes anything we might have touched such as the steering wheel, gear stick, indicators and door handles.  In order to limit our contact, where we would usually show you how the interior features of the vehicle work, we would ask you to refer to the manufacturer’s handbook.  Or, if there’s anything specific you’d like to know, we can explain its function from a distance while you trial this yourself.

Your Refresher

Your mobility driver will demonstrate how to use the accessible parts of your vehicle and wipe down anything they’ve touched.  They’ll then watch from a safe distance as you and your family member or appointed carer enter the vehicle in your wheelchair via the ramp or lift and use the restraints, electric winch (if you have one) and seatbelt.  Once you’re happy and confident with your new car, you can inspect it to ensure it’s up to the high standard you can expect.

PIN Authority Form

If you’re a Motability customer, you’re required to sign and date the PIN Authority Form to confirm that you accept the vehicle and are happy with its condition on delivery.  To ensure we don’t break social distancing rules, we’ll ask that you complete this form (which you should have received from us in the post) and leave it in an agreed safe space for our driver or in your return vehicle.

Part-Exchange or Return Vehicles

If you have a part exchange or a vehicle to return, please make sure all personal belongings have been removed and that the following items are placed in an envelope within the unlocked vehicle:

  • V5C (log book)
  • MOT certificate
  • Service history
  • Vehicle handbook
  • All keys

Handing Over the Keys to Your New WAV

Once you’re happy with the handover, we’ll clean and pop your keys and any documents in an envelope that we can either post through your letterbox or leave in a secure location of your choosing.

What You Should Have

Your wheelchair accessible vehicle comes with a user guide which tells you how to operate the accessible parts of the vehicle such as the ramp and restraints.  Don’t hesitate to give our mobility advisors a call if you’re unsure of how anything works.

Remember if you’re a Motability customer, your Allied Mobility aftercare guidebook tells you what to expect on your journey with us and contains useful numbers should you experience any problems with your vehicle.  We’re only a phone call away and we’re here for you no matter the question.  You can contact us on freephone 0800 916 3019.

From everyone at Allied Mobility, we wish you many happy years of motoring.