Frequently Asked Questions
Allied Mobility
Where is Allied Mobility based?
Our regional Mobility Advisors are based all over the UK to provide you with a free home demonstration on any of our vehicles, no matter where you are.
How can I contact Allied Mobility?
You can contact us by phone FREE on 0800 916 3018, by email to info@alliedmobility.com or by post to 230 Balmore Road, Glasgow G22 6LJ.
What kind of vehicles does Allied Mobility offer?
We offer a range of wheelchair accessible cars, MPVs and minibuses available to buy, rent or through the Motability Scheme. Our vehicles are specially converted to allow wheelchair users to travel safely whilst remaining in their wheelchair alongside other seated passengers.
Who are Allied Mobility?
We are the UK’s leading specialist manufacturer and supplier of wheelchair accessible disabled cars, MPVs and minibuses. We are a Motability Converter Partner and the leading supplier of wheelchair accessible vehicles via the Motability Scheme.
Wheelchair Accessible Transport
I am a wheelchair user and I want to be able to drive from my wheelchair. Can Allied Mobility help me?
Yes. We are able to supply adapted vehicles specially built for wheelchair user-drivers that can feature remote-activated access ramps and other adaptations including power tailgate, push/pull hand controls and electric handbrakes to provide maximum independence.
Can larger groups travel together in a wheelchair accessible vehicle?
Yes. We offer a range of wheelchair accessible MPVs that can accommodate a maximum of driver, wheelchair passenger and up to six other passengers or driver, two wheelchair passengers and up to four other passengers.
We also offer a range of accessible minibuses that can seat up to a maximum of 17 people and are built exactly to your specific requirements.
Can wheelchair-using passengers travel alongside other seated passengers in an accessible vehicle?
Of course! Our WAVs are specially converted to allow just that. Unlike many other WAVs on the market, most of our vehicles come with rear passenger seating as standard to allow groups to travel together.
What is a WAV?
A WAV is a wheelchair accessible vehicle. These vehicles have been specially converted to allow you to travel or drive the vehicle whilst remaining in your wheelchair. A WAV can also be known as a mobility car, wheelchair car, disabled car, disabled van or disability car.
I am a wheelchair user; can I travel whilst remaining in my wheelchair?
Yes. All of Allied Mobility’s cars, MPVs and minibuses are fully wheelchair accessible and are specially converted to allow you to travel whilst remaining in your wheelchair.
Wheelchair Accessible Features
What other special features does a wheelchair accessible vehicle have?
As well as a variety of wheelchair access ramps including our EasyFoldâ„¢ and FlexiFoldâ„¢ ramp, lowering suspension and electric winch systems, our vehicles offer a range of other features that enhance accessibility and safety. These can include wheelchair restraint systems, wheelchair passenger seatbelts, passenger lifts, electric side steps, non-slip flooring, safety hand-rails and tracked flooring.
I am a wheelchair user; what if my partner or carer is unable to push me into a wheelchair accessible vehicle?
Don’t worry. A remote-operated electric winch system is available as an option or standard feature with all of our wheelchair accessible cars and MPVs. In our minibuses, you can choose either a winch-assisted ramp entry or passenger lift to help with entering and exiting the vehicle.
I am a wheelchair user; are disabled cars, MPVs and minibuses safe for me to travel in?
Absolutely! The safety of our customers is paramount and that’s why all of our vehicles come complete with high quality, tried and tested wheelchair restraint systems and wheelchair passenger seatbelts.
I am a wheelchair user, how do I access a disability vehicle?
Our range of disabled cars, MPVs and minibuses all come with a variety of wheelchair accessible features which optimise ease of access for wheelchair users. These can include lowered floor, lowering air suspension, wheelchair access ramps, remote-operated passenger lifts and electric winch systems.
Home Demonstrations
How will I know how to operate my accessible vehicle?
During your free home demonstration, your Mobility Advisor will run through how to operate your vehicle, showing you how the wheelchair user enters and exits the vehicle and how they should be safely secured using the restraint system. Your vehicle will be further demonstrated to you at the time of delivery by our specially-trained transport drivers. In addition, many of our disability vehicles come with a complimentary user guide which will highlight everything you need to know about using your vehicle.
Can I try out a disability vehicle before I order?
Of course! Our Mobility Advisors carry out free, no obligation demonstrations anywhere in the UK at a time and place convenient to you. Contact us FREE today on 0800 916 3093 to arrange your demonstration.
Motability
What do I do if I'm not eligible for the Motability Scheme?
Don’t worry; we can still help you get the vehicle you need. All of our vehicles are also available to buy outright or we can help you finance your vehicle at competitive interest rates.
What is an Advance Payment?
If the cost of the accessible vehicle you chose from us is higher than your full allowance can cover, then there will be a charge for the difference in this cost that you will be required to pay at the beginning of your Motability agreement. This cost is an Advance Payment and will vary depending on the wheelchair accessible vehicle you have chosen. You may be eligible for a grant from Motability towards the cost of your Advance Payment.
Can I obtain a wheelchair accessible vehicle through the Motability Scheme?
Yes. If you receive the Higher Rate Mobility Component (HRMC) of the Disability Living Allowance (DLA) or the War Pensioners’ Mobility Supplement (WPMS) and you have 12 months award length remaining, then you are eligible for the Motability Scheme. All of the mobility cars and MPVs supplied by Allied Mobility are available through the Motability Scheme.
Part or all of your allowance can be paid to Motability in return for a wheelchair accessible vehicle on a five-year contract hire lease. Contact us FREE today on 0800 916 3093 to discuss your options and for expert advice on the Scheme.
What is Motability?
Motability is a non-for-profit organisation which helps people with disabilities get a vehicle that is suitable for their needs.
Paying for your WAV
How do I pay for my wheelchair accessible vehicle?
There are a number of ways that you can pay for your accessible vehicle to suit your individual circumstances. You can pay for the full value of your vehicle outright. We can also help you apply for finance for the hire purchase of a vehicle, enabling you to make payments over three, four or five years. The most popular way of obtaining an accessible vehicle is through the Motability Scheme. To find out which way is right for you, call us FREE on 0800 916 3093.
Wheelchair Accessible Vehicle Rentals
My Motability car is off the road, can Allied Mobility hire me a replacement?
Definitely! As the leading supplier of wheelchair accessible vehicles to the Motability Scheme, we are able to provide you with an identical or similar WAV for a specified period of time at competitive rates. Alternatively Motability may cover your costs. Call us FREE on 0800 916 3093 to discuss your requirements.
I want to hire an accessible vehicle for a longer period of time, is this possible?
That’s no problem at all. Open Road Accessible Rentals can accommodate your requirements whether you need your vehicle for a week, month or longer. Call us FREE on 0800 916 3093 to discuss your options.
I don't live near an Allied Mobility sales centre, how can I pick up my disabled rental car?
Don’t worry. We can deliver your disabled car direct to your door, no matter where you are in the UK.
I need to hire a wheelchair accessible vehicle, can Allied Mobility help?
We certainly can! Our Open Road Accessible Rentals service has a wide range of wheelchair accessible cars, MPVs and minibuses available for short or longer term hire at competitive rates.
Warranty & Service
What warranty do I get with my disability car?
All of our wheelchair accessible cars, MPVs and minibuses come complete with manufacturer’s full vehicle warranty as standard. Allied also works closely with specialist warranty provider, AMG Warranties, to provide a standard adaptations warranty to cover adapted vehicle components.
Where do I go if my WAV breaks down?
Your accessible vehicle will be covered by full manufacturer’s warranty and can be serviced at any local dealership in the UK.
Refer a Friend
I have a friend who is interested in a wheelchair accessible vehicle, how do I recommend them to Allied Mobility?
You can recommend anyone to Allied Mobility as part of our Referral Scheme using our FREEPHONE number – 0800 916 3018. As a thank you, we will send you £100 if your recommended friend or relative takes delivery of a vehicle from Allied Mobility.
Allied Mobility is a trading name of the Allied Vehicles Group (Limited Company – SC147093).
Allied Mobility
230 Balmore Road
G22 6LJ
Telephone: 0141 336 3211
Email: info@alliedmobility.com
VAT No: GB 62 1343 73
Customer Complaints
Where a complaint does not relate to a financial service, and cannot be resolved after you have contacted us, then you may refer the dispute to the following Alternative Dispute Resolution (ADR) service: The National Conciliation Service (NCS). Click here to visit the NCS website.