Josie Senior

Are You Eligible?

To be eligible for the Motability Scheme, you must receive either:

    • Higher Rate Mobility Component (HRMC) of the Disability Living Allowance (DLA) or Personal Independence Payment (PIP)
    • War Pensioners’ Mobility Supplement (WPMS)
  • You need to have at least 12 months award length remaining when you apply. bAn application for a car can also be made on behalf of a child aged three or older, who is entitled to the mobility allowance.  Even if you don’t drive, but receive the allowance, you can apply for a car as a passenger and propose two other people as your drivers.

    If you are under 65 and have a disability but are not currently receiving the Higher Rate Mobility Component of the DLA you may be entitled to this allowance. Contact Motability to find out about possible options and how to apply for a motability car.

    What is Contract Hire?

    Most Motability customers choose contract hire as they find it’s the best option for a brand new mobility car.  They like the convenience of a single, regular payment that includes maintenance, breakdown cover and means they are fully insured.  At the end of the five year hire agreement the wheelchair vehicle is simply returned to Motability.

    What is Hire Purchase?

    Hire purchase is a form of credit. You agree to buy the Motability car from your chosen supplier and allocate all or part of your DLA or WPMS to Motability for the period of the agreement in payment for the vehicle. You have the right to possess and use the goods from the time the contract is made. The finance company has a security interest in the goods until all amounts owed by you are paid. Hire purchase may appeal to you if you are likely to exceed 100,000 miles in five years. Also, if your chosen vehicle has a relatively high specification and therefore a larger Advance Payment you may be interested in purchasing the vehicle outright, so that you retain an asset at the end of your agreement.

    What is an Advance Payment?

    If the cost of the mobility car you have chosen is higher than your full allowance can cover, you will need to pay the difference as an Advance Payment at the start of the agreement. This will vary depending on your chosen vehicle.

    Can I get help with an Advance Payment?

    You may be eligible for a grant from Motability towards the costs of your Advance Payment. Contact our Mobility Advisors on freephone 0800 916 0008 for further details.

    What Do I Need To Do?

    1. Contact Allied Mobility

    Allied’s specialist Mobility Advisors can help discuss how to apply for a mobility car and whether you may be eligible to obtain a wheelchair accessible vehicle through the Motability Scheme – simply call us on freephone 0800 916 0008 or email

    2. Discuss your options

    Your Allied Mobility Advisor will supply information and advice on obtaining your vehicle through Motability including any Advance Payments required. He/she can also arrange a free home demonstration with your local Mobility Advisor to check out the type of vehicle that best fits your needs.

    3. Choose and order your vehicle

    When you have decided on the wheelchair accessible vehicle that best suits you, your local Mobility Advisor will visit you to provide a home demonstration and supply the forms required to process your order. Your Advisor can help you complete the forms which include:

    • Motability application form
    • Vehicle order form
    • Motability demonstration report
    • Contract hire or hire purchase from
    • VAT exemption form
    • Vehicle suitability questionnaire
  • 4. Help with Advance Payment

    If you feel you may struggle to pay the Advance Payment on your chosen mobility vehicle, help could be at hand as you may be eligible for a grant through the Motability Scheme to cover this cost, depending on your circumstances. Contact Motability directly on 0845 456 4566 to find out if you are eligible and to apply.

    It can take up to eight weeks for Motability to process your grant application so once you decide on the vehicle which suits your needs, apply for your Motability grant as soon as possible as you will need your grant award letter before your vehicle order can be processed.

    Once you receive your Motability grant award letter, send the original copy to Allied Mobility to complete your vehicle order.

    5. Complete your order application

    Your Allied Mobility Advisor will send the order forms you have completed with them on the day of demonstration to head office, so that the order can be processed.

    Allied Mobility also need a few other documents from you before the order can be completed. You will need to send:

    • A copy of your award letter from the Department of Work and Pensions for your Disability Living Allowance or War and Pensioners’ Mobility Supplement.
    • A copy of the driving licence for your named driver (both paper document and photo card) or a letter from your care package provider for open insurance, if your carer(s) will be driving the vehicle.
  • 6. Motability will process your application

    Your Allied Mobility Advisor will process your application on your behalf through the online Motability system. Once Motability receive your application they will contact the Department of Work and Pensions and the DVLA (Driver Vehicle and Licensing Agency) to approve. The online system will be updated once your application is approved.

    Vehicle Insurance

    Motability will arrange your vehicle insurance and post a copy direct to your home.

    Motability PIN Number

    You will receive a PIN number from Motability which you will need to use when confirming your order details with Allied Mobility.

    7. Allied Mobility will process your vehicle order

    Allied Mobility can process you order once all Motability documents are received and approved. Depending on the model and specification of your chosen vehicle, delivery should normally take four to six weeks from completion of your order documentation. We will send you an order confirmation letter, including anticipated delivery date.

    We will also send you a Motability pin authorisation form. This form is a statement of agreement between you and Motability confirming that you wish your Higher Rate Mobility Component to be allocated to Motability in return for your wheelchair accessible vehicle. You must complete this form and post it back to Allied Mobility before your order can be finalised. Please note that this pin will not be used until your vehicle is delivered.

    8. Your new vehicle will be delivered direct to you!

    Your new wheelchair accessible vehicle will delivered direct to your home by Allied Mobility. The delivery driver will provide a demonstration on how to operate the vehicle, including the adapted wheelchair access features.