Your Questions, Answered
If you’ve leased your wheelchair accessible vehicle through the Motability Scheme, you have the added benefit of knowing your lease is stress-free. Motability arrange insurance, breakdown cover, tyre and windscreen repair and much more.
If you find yourself in the unfortunate position of needing our help, we’ve put together a handful of frequently asked questions to help you get the answer you need quickly. If you’re not a Motability customer, our knowledgeable customer care team are always on hand to help where they can.
Q. Where do I go if I get a puncture/flat tyre?
A. Call your local Kwik Fit. Kwik Fit also offer a mobile service. You can call them on 0800 222 111 to arrange a home call out.
Q. Who do I call if my windscreen is chipped or cracked?
A. Call Autoglass on 0300 037 9944.
Q. Who do I call if I get into an accident?
A. Call RSA Insurance on 0300 037 3737.
Q. Who do I call if I breakdown?
A. Call RAC on 0800 731 1173.
Q. Where do I go if I see a warning light on the vehicle?
A. As it's a fault with the vehicle itself and not the wheelchair accessible parts, you can call our Allied Autocare team on 0800 916 3057. They can send a mobile service van straight to your home to assess the problem.
Q. Who do I call for if there’s a fault with the wheelchair accessible adaptations?
A. Call your Allied Mobility advisors on 0800 916 3019.
Q. Who can help me to make sure I’m using the adaptions correctly?
A. You'll find videos of the adapted features on our YouTube page. Click here to be redirected to our channel. You can also call your Allied Mobility advisors on 0800 916 3019.