Your Questions, Answered

If you lease your wheelchair accessible vehicle through the Motability Scheme, your insurance, breakdown cover, tyre and windscreen repair and much more is included as part of your all-inclusive package.

If you find yourself in the unfortunate position of needing our help with your Motability Scheme WAV, we’ve put together a handful of frequently asked questions to help you get the answer you need quickly. If you’re not a Motability customer, our knowledgeable customer care team are always on hand to help where they can.

Q. Where do I go if I get a puncture/flat tyre?

A. Call your local Kwik Fit. Kwik Fit also offer a mobile service. You can call them on 0800 123 1531 to arrange a home call out.

Q. Who do I call if my windscreen is chipped or cracked?

A. Call Glassline on 0344 387 7639 who can arrange for an Autoglass technician to visit you, or you can book an appointment online. Whether you call or book an appointment online, it’s important to inform Autoglass that you are on the Scheme.

Q. Who do I call if I get into an accident?

A. Call Direct Line Motability (DLM) as soon as possible after any accident on 0300 037 3737.

Q. Who do I call if I breakdown?

A. Call RAC on 0800 731 1173.

Q. Where do I go if I see a warning light on the vehicle?

A. As it’s a fault with the vehicle itself and not the wheelchair accessible parts, you can call our customer care team on 0800 916 3019 and they’ll put you in touch with your local service dealer for them to assess and resolve the problem.

Q. Who do I call if there’s a fault with the wheelchair accessible adaptations?

A. Call your Allied Mobility advisors on 0800 916 3019.

Q. Who can help me to make sure I’m using the adaptions correctly?

A. You’ll find videos of the adapted features on our YouTube page. Click here to be redirected to our channel. You can also call your Allied Mobility advisors on 0800 916 3019.

Q. How do I book my MOT?

If you lease your WAV with the Motability Scheme, our friendly advisors will put you in touch with your local dealer to arrange your MOT. If required, we can also help book your MOT appointment with your local dealer on your behalf.

If you own your own WAV, you will be expected to book your own MOT. However, our advisors are more than happy to help find your nearest dealer. If you are local to Allied Mobility’s service department in Glasgow, we can refer you there to arrange an appointment.

To book your MOT, or get help finding your local dealer, please call the number at the top of the page.

Q. How do I book my vehicle service?

Servicing your vehicle with Allied Mobility is hassle free thanks to HomeStay™Mobile Service which offers mobile servicing along with a handy reminder of when your vehicle is due its annual service. All you have to do is let us know where and when best suits you and we’ll handle the rest.

Even better, if you are a Motability Scheme customer, we can visit you and service your Ford, Peugeot (excluding eHorizon™), Vauxhall or Citroën vehicle right outside your front door! We’ll also provide your annual safety check while we’re there. For eHorizon™ and other makes of vehicle, we’ll help you book into your local garage – all costs will be automatically covered through your Motability Car Scheme lease contract.

Simply call the number at the top of the page and our helpful staff will set the wheels in motion.You don’t have to wait ‘till your service is due – we’ll note your details and take care of everything when your service date comes around.