After a successful trial period, we’re now able to resume wheelchair accessible vehicle deliveries as of 1st June 2020. Our mobility team will shortly be in touch to arrange cancelled deliveries from March, April and May so please bear with us while we work through this backlog.
Full List of Changes
Following government advice on social distancing and best practice, we’ve made some key changes to the way we will hand over your mobility car. This includes disinfecting anything we may have touched or come into contact with and a recap of the accessible features of your vehicle while you watch from a safe distance. You’ll also notice our mobility drivers will be fully kitted in personal protective equipment. You can find the full details of the new-look delivery HERE.
We know these changes may sound daunting, so we’d like to share some of the customer feedback we’ve received on our new-look deliveries.
Reggie Smith from Erith said: “The delivery went extremely smoothly and the driver was very professional. I was happy with levels of PPE worn and did not feel uncomfortable at all. I could see the driver sanitise the vehicle and was pleased with the standard this was carried out to. The driver showed me how everything worked whilst maintaining social distancing and provided a detailed explanation on how the adaptions and other components work.”
Ivo Roy Betteridge from Swindon said: “The delivery was brilliant. I’m very happy with the car and Jamie [the mobility driver] was excellent. He wore PPE and spoke to me whilst maintaining social distancing. Jamie sprayed everything down and it really boosted my confidence.”
David McGowan from Aberdeen said: “It was an absolutely perfect delivery. The driver cleaned all round the car and explained everything perfectly. He was able to talk me through the features of the vehicle whilst maintaining the two-metre distance. I thought everything was handled perfectly.”
John Spence from Brighton said: “The delivery went very well. The driver rang me half an hour before arriving and explained everything that was going to happen, such as the PPE and social distancing. I thought this was a good touch.”
Finally, we’d like to take this opportunity to thank you for your understanding during this difficult period for us all. We know just how important your wheelchair accessible vehicle is to you and we’re delighted to be able to provide support once again.