Mobile Service is Back!

We’ve got some great news to share!  Our Mobile Service team is back on the road and ready to service your Peugeot or Ford wheelchair accessible vehicle right outside your front door.

What’s Changed?

Your welfare is our number one priority so we’ve had to make a few adjustments to the way we usually do things.  First off, our visit will now be completely contact-free between you and our technicians.  So while they usually love stopping for a chat (and the odd slice of cake), they’ll now be keeping a safe, social distance from you – please don’t be offended by this.

What Is a Mobile Service?

Your vehicle is serviced every one or two years, depending on your manufacturer’s specification.  As our sister brand, Allied Autocare™, has a special fleet of mobile support vans, it means we can complete this service on the roadside and you won’t have to leave the comfort of your home.  If you’re a Motability customer, this service is included in your lease at no extra cost.  We can also complete this service at the same time as your annual safety check.

The New Process

We’ll still call you to let you know that your service is due, and if you’re happy to go ahead, arrange for a HomeStay™ technician to visit at a time that suits you.  On the day of your service, your tech will call you about 15 minutes before their arrival.  Together, you’ll make arrangements to allow them to access your mobility vehicle – this can be anything from unlocking the car from your window or leaving your keys in an agreed safe place.

Safety First

You’ll notice that your technician will be wearing personal protective equipment (a mask and gloves) at all times.  Once your vehicle service and / or safety check is complete, your technician will thoroughly disinfect anything they’ve come into contact with using wipes or spray.

Returning Your Keys

Your technician will give you a call or knock on your door, keeping a safe distance, to see how you’d like your keys returned.  They’ll give them a further clean, provide a brief update on the service and will be on their way.

Following Up

Our mobility service advisors will give you a quick call following the tech’s visit to see how everything went and to ensure we’re following the right protocol.  If you feel there’s any room for improvement then we’d love your feedback as it’s a new way of servicing for us all.  We care about what you think so we’re delighted to share some recent comments we’ve had:

Ann Elizabeth Findlay said: “The mobile service was no bother at all.  I’m over the moon with the vehicle and the home service is something I should have considered ages ago.  I was totally satisfied with the technician and his PPE.”

Margaret Woodhouse said: “The technician was very good, he came to my house and completed the service with no problems.  I’m very satisfied with the service and I love my Ford vehicle.”

Linda Thompson said: “I spoke to the technician on the phone before he arrived, we were so grateful he could come out.  We are overjoyed with the service and just can’t believe you do this.  When there’s a problem you fix it straight away.  I don’t know how you score it when it’s above excellent.”

Get in Touch

If you’d like to book in for a mobile service, or chat through the new procedure with our service mobility advisors, you can call us on 0800 916 3019.

Got a view? Let us know what you think